Delivering Bad News to a Customer

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Delivering Bad News to a Customer
Language: English | Size:109.81 MB
Genre:eLearning

Files Included :

01 - Delivering bad news without fear.mp4 (2.91 MB)
MP4
01 - Prepare yourself emotionally to give customers bad news.mp4 (9.6 MB)
MP4
02 - The solution The four keys.mp4 (7.81 MB)
MP4
01 - Be clear when giving bad news.mp4 (9.58 MB)
MP4
02 - Acknowledge concern when giving bad news.mp4 (5.18 MB)
MP4
03 - Make customers feel smart and good when giving bad news.mp4 (7.53 MB)
MP4
04 - Offer options to guide customers forward and preempt escalations.mp4 (5.95 MB)
MP4
01 - How to explain policy issues to customers.mp4 (7.55 MB)
MP4
02 - What to say when you can't give the customer what they want.mp4 (8.74 MB)
MP4
03 - How to say no to a customer and get the customer to accept your word as final.mp4 (7.31 MB)
MP4
04 - How to explain a delay to a customer.mp4 (9.79 MB)
MP4
01 - Delivering bad news in writing Email or chat.mp4 (7.93 MB)
MP4
02 - Delivering bad news over the phone.mp4 (7.08 MB)
MP4
03 - Delivering bad news face-to-face.mp4 (9.06 MB)
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01 - The good news about bad news.mp4 (3.8 MB)
MP4

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Delivering Bad News to a Customer.zip

https://1dl.net/xru03zvqfmt2/Delivering_Bad_News_to_a_Customer.zip
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Delivering Bad News to a Customer.zip

https://rapidgator.net/file/d2bbd48c9fc1bcd6723067903581a5fe/Delivering_Bad_News_to_a_Customer.zip
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Delivering Bad News to a Customer.zip

https://katfile.com/x32bi32t8gor/Delivering_Bad_News_to_a_Customer.zip