momon
04-03-2012, 07:20 AM
iScripts Supportdesk - Main Features
Here is a feature list of the iScripts Supportdesk for you to decide whether it is what you need!
Live Chat
Chat system to manage customer/user queries.Users can chat with the staffs and staffs can chat each other.
Remote Desktop Sharing
Utility for sharing the user's computer desktop with the staffs to solve their issues easily.
Message Rules
Set rules to manage incoming tickets.
Spam Blocker
Avoid getting huge junk mails as tickets.
SMTP Support
Send mails using another servers mailing component.
POP3 Support
Now fetch tickets from your pop3 inboxes.
Multilingual Support
Pre-loaded with language packs in English, German, French and Spanish
Watcher Feature
Enabling you to monitor communications.
Message Labels
Categorize tickets on the basis of labels.
AJAX Support
Ajax for real time data viewing.
E-mail piping
powerful email piping engine for easy ticket submission.
Feature-packed admin and staff section
Source Code included
You can modify the software to suit your individual needs.
Flexible Knowledgebase
Create unlimited categories and FAQ entries.
Downloads
You can share your client's common files such as manuals, instructions etc. with your staff in the download section.
Announcements/ News
Let your users/staff view important notifications in the News section.
Ticket Submission
Submit tickets with allowed types of attachments.
Quick View Statistics
View ticket and staff statistics in a graphical manner.
Reminders
Organize yourself with the reminders, set your time and stay tuned.
Private Messages
Send private messages between the staff with the built-in internal messaging system.
Unlimited Number of Companies
Create any number of companies.
Unlimited number of Multi-Level Departments
Create any number of departments to reflect your organizational structure.
Unlimited number of Multi-Level Knowledgebase Categories
Organize your knowledgebase entries in to multiple multi-level categories.
Unlimited Staffs/Users
Create any number of staffs. Number of users registered to and using the system is also not restricted.
Advanced Search for Tickets
Find exactly what you want to get with the help of the Advanced Search facility.
Ticket Purging
Reduce system load by purging older tickets out of database.
Custom Statuses for Tickets
Customize the statuses of your tickets to comply with your industry jargon.
Personal Notes on Tickets
Add special notes to tickets to assist you later.
Flexible purchase plans
Select plan to best suit your needs. You may not have to pay for something that you never use!
Response Templates
Store predefined replies to respond to users quickly, reuse!
Activity Log
View the activity log to see what's happening
Mass Mail
Mail to individuals/ groups of users with a single click
Attachments
you can enable the ability to upload attachments any time and place, your customers or staff can make this with either their replies or while creating a new ticket.
Staff Personalization
each staff member can change certain points of his/her account to suit his/her needs.
Easy to use interface
a professionally designed interface has everything neatly grouped into similar sections.
Supports Active Directory Authentication
supports user authentication from active directory.
Click on the FAQ image to access the Frequently Asked Questions
demo:
http://linkcash.us/2X
download:
http://linkcash.us/2W
Here is a feature list of the iScripts Supportdesk for you to decide whether it is what you need!
Live Chat
Chat system to manage customer/user queries.Users can chat with the staffs and staffs can chat each other.
Remote Desktop Sharing
Utility for sharing the user's computer desktop with the staffs to solve their issues easily.
Message Rules
Set rules to manage incoming tickets.
Spam Blocker
Avoid getting huge junk mails as tickets.
SMTP Support
Send mails using another servers mailing component.
POP3 Support
Now fetch tickets from your pop3 inboxes.
Multilingual Support
Pre-loaded with language packs in English, German, French and Spanish
Watcher Feature
Enabling you to monitor communications.
Message Labels
Categorize tickets on the basis of labels.
AJAX Support
Ajax for real time data viewing.
E-mail piping
powerful email piping engine for easy ticket submission.
Feature-packed admin and staff section
Source Code included
You can modify the software to suit your individual needs.
Flexible Knowledgebase
Create unlimited categories and FAQ entries.
Downloads
You can share your client's common files such as manuals, instructions etc. with your staff in the download section.
Announcements/ News
Let your users/staff view important notifications in the News section.
Ticket Submission
Submit tickets with allowed types of attachments.
Quick View Statistics
View ticket and staff statistics in a graphical manner.
Reminders
Organize yourself with the reminders, set your time and stay tuned.
Private Messages
Send private messages between the staff with the built-in internal messaging system.
Unlimited Number of Companies
Create any number of companies.
Unlimited number of Multi-Level Departments
Create any number of departments to reflect your organizational structure.
Unlimited number of Multi-Level Knowledgebase Categories
Organize your knowledgebase entries in to multiple multi-level categories.
Unlimited Staffs/Users
Create any number of staffs. Number of users registered to and using the system is also not restricted.
Advanced Search for Tickets
Find exactly what you want to get with the help of the Advanced Search facility.
Ticket Purging
Reduce system load by purging older tickets out of database.
Custom Statuses for Tickets
Customize the statuses of your tickets to comply with your industry jargon.
Personal Notes on Tickets
Add special notes to tickets to assist you later.
Flexible purchase plans
Select plan to best suit your needs. You may not have to pay for something that you never use!
Response Templates
Store predefined replies to respond to users quickly, reuse!
Activity Log
View the activity log to see what's happening
Mass Mail
Mail to individuals/ groups of users with a single click
Attachments
you can enable the ability to upload attachments any time and place, your customers or staff can make this with either their replies or while creating a new ticket.
Staff Personalization
each staff member can change certain points of his/her account to suit his/her needs.
Easy to use interface
a professionally designed interface has everything neatly grouped into similar sections.
Supports Active Directory Authentication
supports user authentication from active directory.
Click on the FAQ image to access the Frequently Asked Questions
demo:
http://linkcash.us/2X
download:
http://linkcash.us/2W