momon
04-03-2012, 07:29 AM
Here is what HESK can do for you. By no means is this an exhaustive list, download your Free version now and see for yourself!
Need Asset Management, Live Chat, Mobile Application? We recommend SysAid:
Compare HESK and SysAid IT Help Desk Solutios.
Customer Interface:
Submit new tickets
Attach files
Obtain detailed information from customers with custom fields
SPAM prevention
Suggest related knowledgebase articles before final ticket submission
View and rate staff replies
E-mail notifications of staff replies
Browse and search knowledgebase
... And more!
Knowledgebase:
Unlimited knowledgebase articles
Unlimited categories and subcategories
Quick and Easy search capabilities
Post attachments to articles
Count article views
List newest and most popular articles
Rate articles
... And more!
Administrator/Staff interface:
Unlimited administrators and staff accounts
Restricted access to some functionalities for certain staff
Powerful ticket search ability
Assign tickets to staff
Manage knowledgebase categories and articles
Manage staff accounts
Canned responses (pre-written replies)
Customize help desk settings
Modify your profiles and signatures
Autoclose tickets after X days
Run reports
E-mail notifications of new tickets and replies
Customers can easily rate staff replies
Easy translation into any language
... And more!
demo:
http://linkcash.us/2Z
download:
http://linkcash.us/2Y
Need Asset Management, Live Chat, Mobile Application? We recommend SysAid:
Compare HESK and SysAid IT Help Desk Solutios.
Customer Interface:
Submit new tickets
Attach files
Obtain detailed information from customers with custom fields
SPAM prevention
Suggest related knowledgebase articles before final ticket submission
View and rate staff replies
E-mail notifications of staff replies
Browse and search knowledgebase
... And more!
Knowledgebase:
Unlimited knowledgebase articles
Unlimited categories and subcategories
Quick and Easy search capabilities
Post attachments to articles
Count article views
List newest and most popular articles
Rate articles
... And more!
Administrator/Staff interface:
Unlimited administrators and staff accounts
Restricted access to some functionalities for certain staff
Powerful ticket search ability
Assign tickets to staff
Manage knowledgebase categories and articles
Manage staff accounts
Canned responses (pre-written replies)
Customize help desk settings
Modify your profiles and signatures
Autoclose tickets after X days
Run reports
E-mail notifications of new tickets and replies
Customers can easily rate staff replies
Easy translation into any language
... And more!
demo:
http://linkcash.us/2Z
download:
http://linkcash.us/2Y