IT Service Desk A Complete Guide 2021 Edition
English | 2021 | ISBN: 9781867487210 | 306 pages | PDF,EPUB | 2.02 MB
This IT Service Desk Guide is unlike books you're used to. If you're looking for a textbook, this might not be for you. This book and its included digital components is for you who understands the importance of asking great questions. This gives you the questions to uncover the IT Service Desk challenges you're facing and generate better solutions to solve those problems.
Defining, designing, creating, and implementing a process to solve a challenge or meet an objective is the most valuable role. In EVERY group, company, organization and department.
Unless you're talking a one-time, single-use project, there should be a process. That process needs to be designed by someone with a complex enough perspective to ask the right questions. Someone capable of asking the right questions and step back and say, 'What are we really trying to accomplish here? And is there a different way to look at it?'
This Self-Assessment empowers people to do just that - whether their title is entrepreneur, manager, consultant, (Vice-)President, CxO etc... - they are the people who rule the future. They are the person who asks the right questions to make IT Service Desk investments work better.
This IT Service Desk All-Inclusive Self-Assessment enables You to be that person.
INCLUDES all the tools you need to an in-depth IT Service Desk Self-Assessment. Featuring new and updated case-based questions, organized into seven core levels of IT Service Desk maturity, this Self-Assessment will help you identify areas in which IT Service Desk improvements can be made.
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