ITIL Lifecycle Essentials
English | 2013 | ISBN: 1849284172 | 371 Pages | epub | 5 MB
Taking you through the ITIL Foundation exam and beyond. ITIL is the best practice methodology for IT Service Management, developed by the UK government and globally adopted in both the public and private sectors. ITIL Lifecycle Essentials covers all of the vital material required for the entry-level ITIL Foundation Certificate, which gives candidates a solid grounding in the key elements, concepts and terminology used in the ITIL service lifecycle.
The book includes
An introduction to ITIL and why it is considered to be best practice for IT Service Management.
An overview of the key components of a service management capability, including; processes, functions and generic roles.
Specific chapters then cover the purpose, objectives, scope and value of the five phases of the service lifecycle that form the ITIL core; from strategy and design, through to transition, operation and continual service improvement (CSI).
A summary of the ITIL qualification scheme and the Foundation level, together with some guidance on preparing for the exam.
The essential link between your ITIL qualification and the real-world. This book doesn't just cover the information required to pass the foundation exam, but goes beyond this in providing practical guidance for when newly qualified practitioners enter the real-world. By addressing processes and concepts not covered in the syllabus, this book guides practitioners as they go beyond Foundation level. It features practical tips on using service management and, for each process, the author adds to the theory with lessons from her own real-world experience.
The book is ideal for self-study candidates, training delegates and itSMF/BCS members, and V2 Foundation Certificate holders who have not yet taken the upgraded exam. Project managers looking to broaden their qualifications will find it a helpful companion to their studies and a practical aid for their professional development. Contractors or consultants with limited study time will also find this book essential to their part-time education.
The Vital ITIL title - before, during and after your ITIL education.
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